Problem solving skills is a half-day program to help staff solve problems more efficiently. Trainees learn and develop strategies to analyse and solve problems on a daily basis. Problem solving skills is aimed at APS level staff; however, it can be tailored to meet the needs of executive level staff as well. Our method is to identify complex problems that could occur in any government department. By doing so, we develop insights into the approach that trainees need to adopt if they are to solve problems efficiently.
Topics covered in the course
- identifying the problem
- techniques to solve different problems
- risk management
- techniques for managing and understanding the emotions of oneself and others
- resources and people at hand
Expected outcomes
Participants will be able to:
- develop practical solutions
- demonstrate independence and initiative
- test assumptions, examining all influences on the situation
- develop a practical strategy for identifying and solving problems
- manage their own emotions—and recognise others—while under pressure
Participants
This course is suitable for all levels of staff and can be tailored to suit the needs of your organisation.
Program delivery
This course can be delivered over one or two days. Trainees become competent by working through a graded series of exercises.
All trainees receive course material including a purpose-written manual, which includes guides, tips, resources and information.
