Providing administrative assistance will improve the skills of administrative staff who provide support to executive directors, senior managers and other staff. Trainees understand their organisational ability and understand their role within the department or other organisation.
Good administrative assistance is a first step to good administration. The objectives of Providing administrative assistance are to provide administrative assistants with an understanding of the environment and the processes of target organisations. It also focuses on good organisational and communication skills.
Topics covered in the course
- understanding the processes of your organisation
- how to develop good organisational skills
- defining what is good communication—and how to develop it
- identifying priorities
- managing projects and tasks
- developing good working relations with staff
- managing upwards
Expected outcomes
Participants will be able to:
- anticipate the demands of tasks and workloads
- understand the implications of particular tasks
- communicate clearly, in emails, conversations or interviews
- relate appropriately to fellow workers and to managers
- understand the need to confer and consult
- prioritise tasks to achieve goals
Participants
Anyone who currently works as an administrative assistant—in both the public and private sectors.
Program delivery
This course can be delivered over one or two days. Trainees become competent by working through a graded series of exercises.
All trainees receive course material including a purpose-written manual, which includes guides, tips, resources and information.
