The Representational skills course improves the performance of professionals in meetings or functions. When they represent their work unit or their organisation, they'll do it better. In this course trainees use active listening, direct questioning and communication techniques to develop skills needed to represent organisations effectively and well.
Effective representation leads to a productive work environment within the work unit or within the organisation as a whole. Representational skills is suitable for all levels of staff.
Topics covered in the course
- How do you prepare effectively for a meeting? What is your responsibility?
- As a representative to whom are you accountable?
- What kind of communicator are you?
- How can conflict be resolved?
- How can you learn to work with diverse communicating styles?
Expected outcomes
Participants will be able to:
- set goals for themselves in different meeting situations
- be able to establish solid working relationships
- understand and identify different communication techniques
- manage their own body language, and recognise others, during meetings
- use listening skills to identify common ground
Participants
This course is suitable for all levels of staff and can be tailored to suit the needs of your organisation.
Program delivery
This course can be delivered over one or two days. Trainees become competent by working through a graded series of exercises.
All trainees receive course material including a purpose-written manual, which includes guides, tips, resources and information.
