The Negotiation skills course improves the ability of professionals to communicate effectively and confidently. Trainees use assertiveness and active listening skills to convince and persuade.
Competent negotiation skills are vital when doing business outside the organisation where knowledge is power and the rules of engagement change for each situation.
Inside the organisation, negotiation is a process employed to achieve a more effective workplace. By negotiating well, channels of communication are opened within the workplace, goals are defined, projects established and improvements made.
Topics covered in the course
- What is negotiation? What is the purpose?
- In what situations can negotiation occur?
- What are the principles of negotiation when doing business with people outside the organisation?
- How best do you prepare for negotiations?
- In what ways do different personality types approach negotiation?
- How does active listening improve understanding and build trust?
- For staff, how do you negotiate with your manager?
- For managers, how does negotiation help to produce effective meetings?
Expected outcomes
Participants will be able to:
- identify achievable goals to negotiate
- understand and identify different negotiation techniques
- manage their own body language, and recognise others', during negotiation
- develop listening skills to identify common ground
Participants
This course is suitable for all levels of staff and can be tailored to suit the needs of your organisation.
Program delivery
This course can be delivered over one or two days. Trainees become competent by working through a graded series of exercises.
All trainees receive course material including a purpose-written manual, which includes guides, tips, resources and information.
